Agenda

Time Session
09:00 am - 09:45 am Registration & Networking Breakfast
09:45 am - 10:00 am Lamp Lighting & Inauguration
10:00 am - 10:15 am Keynote Address: Cognitive Leap and Reimagining Future of GCCs in India
Shobha Jagathpal, MD & CISO, Morgan Stanley
10:15 am - 10:30 am Fireside Chat: The Twin-Track GCC - Running Today’s Business While Building Tomorrow’s Moonshots
Titir Pal, MD - Data, Analytics & AI, Citi
10:30 am - 10:45 am Partner Session
10:45 am - 11:00 am Partner Session
11:00 am - 11:45 am Panel Discussion: From Project Delivery to IP Creation - How GCCs Can Build Patents, Platforms and Products for Global Revenue Impact
Panelists:
Pawan Sachdeva, MD - Technology, Carelon Global Solutions India
Krishnaji Desai, VP of Engineering, Epsilon India
Pawan Choudhary, CTO, Zinnia India
Lalit Mittal, VP - IT, State Street Investment Management
Srinivas Chamarthy, SVP Engineering & India Site Lead, Diligent
Guru Thiagarajan, Head of India Technology Centre and CIO for People, Procurement and Legal at Deutsche Bank
Nilesh Karani, MD, Waters GCC
11:45 am - 12:00 pm Networking Tea Break
12:00 pm - 12:15 pm Neutral Session: The Next Decade of GCCs - From Delivery Hubs to Global Decision-Makers
Manu Dhir, Global Head of GCCs, StoneX Group
12:15 pm - 12:30 pm Neutral Session: Global Value Creation
Arvind Vaishnav, VP & Head of Philips Innovation Campus - Bengaluru, Philips
12:30 pm - 12:45 pm Partner Session
12:45 pm - 01:00 pm Neutral Session: Building a GCC That Lasts: Lessons from the Long Game
Ankur Mittal, CTO & MD, Lowe’s India
01:00 pm - 01:40 pm Neworking Lunch
01:40 pm - 02:25 pm Panel Discussion: AI-Native GCCs - Redesigning the Enterprise Around AI, Not the Other Way Round
Moderator: Nagalaxmi Shetty, VP Clinical Data Science & India Country Head, ICON
Panelists:
George Inasu, MD & Country Head, Fidelity National Financial India
Pooja Singh, VP & Head of India & Global Business Services, Teva Pharmaceuticals
Amardeep Singh, SVP & BU Head, Encora
Rohit Kaila, Head of Technology & Site Leader, Wayfair
GNV Subba Rao, Global Head of Operation Center, Process Automation, ABB
02:25 pm - 02:40 pm Neutral Session: Rethinking Investment and Value Frameworks for AI Initiatives in GCCs - How can Organisations Align Expectations, Execution, and Outcomes

Kamal Sharma, Digital Transformation Leader & Head, Carrier Digital Hub India
02:40 pm - 02:55 pm Neutral Session: Engineering Innovation at Scale in Global Capability Centers
Arun Kalyanaraman, VP - Engineering, Target in India
02:55 pm - 03:10 pm Neutral Session: GCC x Startup Co-Creation Models for Revenue-Linked Innovation
Vikram Balakrishna, CTO & Head - Transformation Technology, Atos
03:10 pm - 03:30 pm Networking Tea Break
03:30 pm - 03:45 pm Neutral Session: Tier-II Cities as GCC Powerhouses: Unlocking New Frontiers
Aditya Jayaraman, Sr. VP and Country Head, India, Hexaware
03:45 pm - 04:00 pm Neutral Session: Why Hyperscaler GCCs Matter More Than Ever
Dr. Durga Prakash Devarakonda, Head of Technology - Global Offices, McDonald's
04:00 pm - 04:15 pm Fireside Chat: Building Future-Ready GCCs: What Needs to Change
Malahar Pinnelli, VP & Country Leader, 7- Eleven Global Solution Center - India
04:15 pm - 05:00 pm Panel Discussion: Human + AI Workforce Model - Redesigning Roles, Skills and Career Paths for an AI-Augmented Future
Moderator: Sreedevi Hegde, MD & Board Member, India GCC Head, Vervent
Panelists: Vybhava Srinivasan, Managing Director, Availity India
Rency Mathew, MD India & APAC ANZ People Leader, Sabre Corporation
Prakash Kumar, Head of Corporate IT, Carl Zeiss India and Zeiss GCC India
Romit Sen, Sr Director of Product Management and India Site Lead, Blackhawk Network
Rengarajan Thiruvengadam, Senior Director - Operations, TransUnion GCC India
Nithya Subramanian, Sr Director Data & AI COE, Best Buy
05:00 pm - 05:15 pm Closing Note
05:15 pm - 06:30 pm Sundowner

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